Return Policy

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Due to the nature of our business which is engraving text or photo's/hand/foot/prints these being made totally exclusive for the person who ordered, we cannot offer any
refunds unless it is our fault and we have spelt the name incorrectly, please do check
when ordering that the text you have given is the one that you want engraving.
Also check that the item you have ordered can fit the text as some will only allow for one or two words of text.
The hand/foot/paw/ prints can not in any way be returned as we engrave what we receive, which is why it is important to make sure that the print you send is the best one you can achieve. 
If you do not choose the style of font from the drop down box then the ARIAL font will be chosen by default for you, please double check your order before submitting it to 
us as errors on your part can not be refunded.

Images

We have the facility to engrave images, photographs or logos, but the finished result can vary dramatically with the quality and type of original images.
Photographs rely on a good contrast to produce the best results, and the end product will look different depending upon the angle it is viewed from, and the lighting.   

If you require an image please send us a file to work with.

It is the customers responsibility to ensure that they are entitled to use the image with respect to copyright. We will engrave images you supply on the understanding that you have obtained the relevant permission to use it, and we cannot be held responsible for any breach of copyright.

For smaller items such as jewellery tags, a vector (line) image gives best results. Ideally an .ai .eps or PDF image would be best, but we can try and convert jpeg images.

Due the time involved in setting up some images, we charge a small fee per item to cover this.

Please contact us first regarding graphics, so that we can see if the image is suitable for engraving.

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